Amare Jewelry — Frequently Asked Questions
Frequently Asked Questions
Contact Us
Have a question? The Amare Jewelry customer care team is here to help.
Email: info@amare-jewelry.com
We aim to respond within 24 hours, Monday through Friday.
Please note that we do not provide customer support through Instagram or Facebook. For order-related questions, please contact us by email.
Payments
We accept major payment methods, including:
- Visa
- Mastercard
- American Express
Additional payment methods may also be available depending on your location and will be displayed at checkout.
All payments are securely processed through our checkout.
Shipping & Delivery
Our estimated shipping times are:
Processing time: 1–5 business days
Estimated delivery time: 7–14 business days
Orders are generally not processed on weekends or public holidays.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing or periods of high order volume.
Can I Change My Shipping Address?
If you notice an error in your shipping information, contact us as soon as possible at:
We can only make changes before your order has entered processing or been shipped.
Once processing has started, we cannot guarantee that changes can still be made.
Please carefully review your shipping address before completing checkout.
My Package Is Delayed or Has Not Arrived
If your package is delayed, please first review the latest tracking information.
If you still need assistance, contact us with:
- Your order number
- Your tracking number
- The email address used for your purchase
We will help investigate the shipment where appropriate.
Carrier delays can occasionally occur and may be outside our direct control.
Returns
You may request a return within 14 days of receiving your order, subject to the conditions in our Return Policy.
Returned items should be:
- Unworn and unused, except for reasonable inspection
- In their original condition
- Returned with original packaging, tags and labels where applicable
For standard change-of-mind returns, customers are responsible for return shipping costs.
Our designated return facility may be located outside the United States, meaning international return postage or other carrier charges may apply.
Please contact us before sending your return so we can provide the correct return instructions.
For complete information, please read our Return & Refund Policy.
Do You Offer Exchanges?
If you would like a different product or variation, please contact us at:
Depending on availability, we may ask you to return the original product and place a new order.
The normal return conditions will apply.
How Do I Choose the Right Size?
Where sizing is applicable, please review the sizing or product measurements provided on the individual product page.
If you need help before ordering, email us at:
We’ll be happy to assist.
Can I Cancel My Order?
If you would like to cancel your order, please contact us as soon as possible after placing it.
We will do our best to cancel orders that have not yet entered processing.
Because orders may be processed quickly, cancellation cannot always be guaranteed once fulfilment has begun.
If an order has already shipped, please follow our normal return procedure after receiving it.
I Received the Wrong, Damaged or Defective Item
If your order arrives damaged, defective or incorrect, please contact:
Include:
- Your order number
- A brief explanation of the issue
- Clear photos of the product and packaging where relevant
Please contact us before returning the item so that we can provide the appropriate instructions.
How Do I Track My Order?
After your order has been processed and shipped, we will send you an email containing your tracking information.
You may also track your shipment through our Track Your Order page where available.
You may need:
- Your tracking number
- Your order number
- Your email address or phone number
Tracking information may take some time to update after your order has been shipped.
Where Do Orders Ship From?
Amare Jewelry works with fulfilment and logistics partners to deliver our products.
Depending on product availability, orders may be dispatched from different fulfilment locations.
For returns, please do not send your order back to the address shown on the shipping package unless our customer service team specifically instructs you to do so.
Contact us first so we can provide the appropriate return address.
Privacy
Your privacy is important to us.
We process personal information in accordance with our Privacy Policy and applicable privacy and consumer-protection requirements.
For more information about how your information is collected, used and protected, please read our Privacy Policy.